1 product quality planning is a structured approach used to identify and develop the steps needed to ensure that a product is satisfied.
2 the goal of product quality planning is to promote the relationship with each person involved to ensure that the required steps are completed on time.
3 effective product quality planning depends on the commitment of top management to achieve the purpose of customer satisfaction.
Guide resources, customer satisfaction
To promote the identification of necessary changes
Avoid late changes
At the lowest cost to provide excellent products